1. Introduction
At Lumia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered chat platform.
By using our service, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name and email address when you create an account
- Profile information and preferences
- Payment information for premium subscriptions
- Communication preferences and settings
Usage Data
We collect information about how you use our service:
- Chat conversations and messages
- AI model interactions and preferences
- Feature usage and engagement patterns
- Time and frequency of service usage
Automatically Collected Data
- IP address and location information
- Device information and browser type
- Operating system and device settings
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our AI chat service
- Process your requests and provide AI responses
- Manage your account and subscription
- Improve our service and develop new features
- Communicate with you about updates and support
- Ensure security and prevent fraud
- Comply with legal obligations
4. AI Model Processing
Chat Data Processing
- Your messages are processed by AI models to generate responses
- Chat data may be temporarily stored for processing purposes
- We implement measures to protect sensitive information
Model Training
- Your data is not used to train public AI models
- We may use aggregated, anonymized data to improve our service
- You can opt out of data usage for service improvement
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in these limited circumstances:
Service Providers
- AI model providers for chat processing
- Payment processors for subscription billing
- Cloud hosting and infrastructure providers
- Analytics and support service providers
Legal Requirements
- When required by law or legal process
- To protect our rights and prevent fraud
- In case of emergency to protect safety
6. Data Security
We implement appropriate security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication systems
- Secure data centers and infrastructure
- Employee training on data protection
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
- We retain personal information as long as your account is active
- Chat history is retained according to your account settings
- Some data may be retained for legal or business purposes
- You can request deletion of your data at any time
- Deleted data is removed from our systems within 30 days
8. Your Privacy Rights
Depending on your location, you may have the following rights:
General Rights
- Access to your personal information
- Correction of inaccurate data
- Deletion of your personal information
- Data portability and export
- Opt-out of marketing communications
GDPR Rights (EU Users)
- Right to object to processing
- Right to restrict processing
- Right to lodge a complaint with supervisory authorities
CCPA Rights (California Users)
- Right to know what information is collected
- Right to delete personal information
- Right to opt-out of sale (we don't sell data)
- Right to non-discrimination
9. International Data Transfers
- Your information may be transferred to and processed in other countries
- We ensure appropriate safeguards are in place for international transfers
- We comply with applicable data protection laws and regulations
- Standard contractual clauses are used where required
10. Children's Privacy
- Our service is not intended for children under 13
- We do not knowingly collect information from children under 13
- If we learn we have collected such information, we will delete it promptly
- Parents can contact us to review or delete their child's information
11. Cookies and Tracking
Types of Cookies
- Essential cookies for service functionality
- Performance cookies for analytics
- Preference cookies for user settings
- Marketing cookies for targeted content
Cookie Management
- You can control cookies through your browser settings
- Some features may not work if cookies are disabled
- We provide cookie preferences in your account settings
12. Third-Party Services
- We may integrate with third-party services and APIs
- Third-party services have their own privacy policies
- We are not responsible for third-party privacy practices
- We recommend reviewing third-party privacy policies
13. Changes to This Policy
- We may update this Privacy Policy from time to time
- Material changes will be communicated via email or service notification
- Continued use constitutes acceptance of updated policy
- We will post the effective date of any changes